Psychology Centre (Qld): 'PCQ', 'we', 'us', 'our'.
Psychology Centre (Qld) Website: PCQ Website
Client: 'you', i.e. the user of PCQ services.
These terms and conditions (Terms and Conditions) regulate the relationship between you, a user of our services or website www.psychologycentreqld.com.au (PCQ Website) and Psychology Centre (Qld) (‘PCQ’, ‘we’, ‘us’, ‘our’).
Fees, Payment & Medicare Our current counselling session Fees and Rebates are published on our website. Session fees are payable before or at the time of consultation by credit card or Medicare when bulk-billed. Counselling receipts will be emailed to the client, usually within 48 hours of their appointment, so that may claim their rebate from Medicare.
Medicare rebates can only be claimed if you have provided a GP referral letter.
Credit Card Payments are preferred for COVID19 reasons.
Assessments fees must be paid for in full into the PCQ bank account, prior to a report being released. An initial payment, usually 50%, of the quoted fee, is payable before the assessment consultation. Private Health Rebates Please check your Private Health Insurer for eligibility of rebates and amounts you are entitled to. PCQ will provide you with an receipt after your paid consultation, to present to your Private Health Insurer, to claim your entitlement. Private Health rebates are not currently processed at PCQ.
Receipts for paid sessions are emailed to you, the client, within one business day of your consultation.
Cancellation Policy Late cancelled appointments impact your treatment progress and your psychologist, who has set their time aside to see you. If you need to cancel or reschedule your appointment, we require two business days notice, minimum. If you cancel or reschedule your appointment within this period, or fail to attend, the cancellation fees below will apply (inclusive of GST) unless there are extenuating circumstances.
Two business days notice: No Fee
Counselling Consultation: Less than two business days notice: $100
Assessment Consultation: Less than two business days notice: $300
Emergency and Crisis Support PCQ is not an emergency or crisis response service and your psychologist will not be contactable outside their regular work hours at the practice.
In the event of immediate danger, please contact emergency services at 000 or present at an Hospital Emergency Department. If you require crisis support or immediate counselling, please call LifeLine on 13 11 14 and/or see your GP.
In-Person Services During COVID-19 By coming to the PCQ premises, you are assuming the risk of exposure to COVID-19 or another public health risk. This risk may increase if you travel by public transportation, taxi, or ride-sharing service.
To obtain services in person, you agree to take certain precautions which will help keep you, us and the community safer from exposure and the medical consequences of contracting COVID-19. By coming to our practice you agree to:
cancel your appoint if you have been to a COVID19 hotspot in the prior 14 days
arrive no earlier than 5 minutes before your appointment time
wash your hands or use alcohol-based hand sanitiser before you enter the practice
adhere to safe distancing precautions of 1.5m between yourself and others at the practice
adhere to good respiratory hygiene while at the practice e.g. covering your mouth and nose with a bent elbow or tissue when you cough or sneeze, disposing of tissues and then using hand sanitiser
use credit card or bank transfer payment methods
If you arrive for an appointment and we believe that you have COVID-19 symptoms, or believe you have been exposed, we will have to ask you to leave the practice/office immediately. We can reschedule your appointment or follow up with services by telehealth as appropriate.
If there is a resurgence of COVID-19 case numbers or if other health concerns arise, we may require that in-person sessions are postponed or held via counselling telehealth. If you decide at any time that you would feel safer with telehealth services, you must let your PCQ psychologist or the PCQ phone receptionist know.
If you wish to claim rebates for telehealth sessions, you must ask your psychologist or our admin team before booking a telehealth appointment as Medicare and most private health rebates for telehealth sessions are temporary, and changes may occur.
Consent By using our services or the PCQ Website, you agree to the PCQ Terms and Conditions, above.