Interpretation of Terms, Abbreviations, etc.

• Psychology Centre (Qld):  'PCQ', 'we', 'us', 'our'.
• Psychology Centre (Qld) Website:  PCQ Website
• Client:  'you', i.e. the user of PCQ services.

These terms and conditions (Terms and Conditions) regulate the relationship between you, a user of our services or website www.psychologycentreqld.com.au (PCQ Website) and Psychology Centre (Qld) (‘PCQ’, ‘we’, ‘us’, ‘our’).

These Terms and Conditions and our Privacy Policy (together, referred to as Terms and Conditions) apply to you as client or visitor to the PCQ Website.  Any information submitted to PCQ will be collected by PCQ in accordance with our Privacy Policy. 

Fees, Payment & Medicare
Assessments fees must be paid for in full into the PCQ bank account, prior to a report being released.  In some instances, such as privately-paying clients, an initial payment of 50%, of the quoted fee, is payable before the assessment consultation.

Cancellation Policy
If you need to cancel or reschedule your appointment, we require two business days notice, minimum.  Without this notice period, or if you fail to attend, the cancellation fees below will apply:

• Two or more business days notice: No Fee
• Less than two business days notice:  $300

Emergency and Crisis Support
PCQ is not an emergency or crisis response service and your psychologist will not be contactable outside their regular work hours at the practice.

​In the event of immediate danger, please contact emergency services at 000 or present at an Hospital Emergency Department.  If you require crisis support or immediate counselling, please call LifeLine on 13 11 14 and/or see your GP.

Consent
By using our services or the PCQ Website, you agree to the PCQ Terms and Conditions, above.